Terms and Conditions

  1. RXM Cycles Ltd is registered in England and Wales under company number 10152573 and its registered office is at 2 Foresters Close, Norley, Frodsham, WA6 8NN. You may contact us by email Enquiries or by telephone on 07790 495920
  2. RXM Cycles Ltd sells and supplies bicycles, custom build bicycles, bicycle upgrades, bicycle equipment, parts and accessories and performs bicycle servicing and repairs (hereafter referred to as “services”).
  3. By asking RXM Cycles Ltd to carry out services you agree that our work shall be governed by the following terms. Our contract with you is formed at the time of you making your appointment with us.
  4. We will perform our service to the best of our ability at a time and location to be agreed between us. We reserve the right to change our appointment time with you for any reason. We will notify you in advance of any change to the agreed appointment time. To cancel our service, please call us on 07790 495920.
  5. Please note that you may not cancel your appointment after we have commenced our work on your bicycle and we reserve all rights to recover payment for our services in circumstances where you attempt to cancel your appointment or require us to cease work on your bicycle after our work has commenced.
  6. When we accept your booking and, where required, quote the price of our service, we make assumptions as to what parts your bicycle will require. If those assumptions prove to be incorrect, our costs of service and therefore our price will change to take account of the time and parts we require for our work. We reserve our right to adjust our price according to the services we supply to you in the course of providing our service to you.  Any increase of more than 5% of the estimated prices quoted will be communicated prior to completion of the work unless prior instructions have been agreed.
  7. For Custom Build bicycles and upgrades a payment schedule will be agreed prior to commencement of work. Part payments made with respect to sourcing of parts for Custom Build bicycles and upgrades are non-refundable.
  8. The validity of any price we offer you for our services is limited to 7 days following the call during which the offer was made. Accordingly, we may refuse to honour a price offered to you where you do not agree to purchase the relevant service within 7 days from when the offer was first communicated to you.
  9. You agree to be responsible for the full cost of our services. We make no additional charge for delivery of the products that we will use in the course of providing our service. We accept payment using Cash, Visa, MasterCard, Visa Electron, Maestro and BACS. We do not accept American Express, Diners Club or personal cheques.  We reserve our right not to accept payment from you by debit or credit card where we suspect that by doing so a fraud may be perpetrated against us or the registered card holder.
  10. Payment in full is due when the services are completed. Bicycles will not be released until full payment has been made.
  11. A diagrammatic record of visible damage existing on your bicycle will be made by our technician before starting work on your bicycle. We exclude all liability for repair of damage, whether visible or not, existing before we began to work on your bicycle.
  12. If we damage your bicycle, we can arrange its repair at no cost to you. If without our prior written approval to proceed with any repair, you organise a repair yourself, we do not guarantee to pay the costs you incur. Our approval for you to organise a repair of your bicycle at our expense will be conditional upon you sending us a minimum of two written estimates prepared by independent repairers in advance of commencement of the work.  We reserve our right to require additional estimates where for any reason we believe the estimated costs are not reasonable.
  13. You acknowledge that the cost to us of repairing your bicycle in the event that we damage it is likely to exceed the amount we are paid for our service. You agree that our total liability to you both for any service failure or vehicle damage is limited to the total cost of repairing any damage we cause to your bicycle; . Except as stated above, you agree that unless we have written to you to confirm otherwise before we begin work, you and RXM Cycles Ltd do not intend that RXM Cycles Ltd reimburse or compensate you for loss of income, loss of use of your bicycle, costs or expenses incurred from loss of use of your bicycle, loss of business or profits or pure economic loss or indirect or consequential loss suffered by you as a result of our work.
  14. Our terms of business and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims of any kind arising directly or indirectly) shall be governed by and construed in accordance with the laws of England and Wales.
  15. The courts of England will have exclusive jurisdiction over any claim arising from, or related to, our goods and services although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
  16. The only language offered by us for any contract is English.